It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.
A cold start reveals problems that a warm engine hides. Ask your inspection agent to perform and film this sequence. First, the start itself: the engine should crank smoothly and settle into a stable idle within a few seconds. Extended cranking, blue or white smoke, or a lumpy idle suggest worn internals or head-gasket issues. Second, listen for timing-chain rattle or metallic tapping in the first ten seconds — cold top-end noise often means deferred maintenance. Third, watch the exhaust on a cold morning: brief white vapor is normal in winter, but persistent blue smoke means oil burning, and sweet-smelling white smoke can indicate coolant leaking into the cylinders. Fourth, have the inspector scan the OBD system right after the cold start; misfire counters and fuel-trim values are most honest when the engine is cold. Ask for a continuous, timestamped video from outside the car before startup through at least five minutes of idling, so you can verify the engine really was cold.
Request a live video call during the test drive rather than a pre-recorded one. Cold start first: listen for rattling or metal scraping in the first seconds — possible timing chain or hydraulic lifter issues. During acceleration, a whining from the gearbox area can mean bearing wear; hesitation or jerking in an automatic suggests transmission problems. Braking: the pedal should feel firm, not spongy, and the car must not pull to one side. Turn the wheel fully in both directions and listen for clicking — a classic CV joint fault. Insist on a highway segment too: vibrations above 100 km/h often point to unbalanced wheels or bent rims. Ask the driver to film the dashboard throughout — warning lights that flicker on briefly are still faults that OBD will record.
