Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

A solid contract is your main protection in a cross-border deal. It should specify: 1. Vehicle identification: VIN, year, mileage, trim level, and photos of the actual car appended as an annex — not just「a 2021 Toyota」. 2. Condition guarantees: no accident, no flood or fire damage, no structural repairs, supported by a third-party inspection report referenced in the contract. 3. Price and Incoterm: total amount, currency, the named port, and whether freight and insurance are included. 4. Payment schedule: e.g., 20–30% deposit after contract signing, balance against copy of the Bill of Lading. Avoid 100% upfront. Use T/T to the company's corporate bank account only — never a personal account. 5. Timeline: inspection date, estimated loading date, and latest shipment date, with remedies if delayed. 6. Dispute clause: governing law and arbitration (CIETAC or your local chamber) rather than foreign court litigation. Ask for the contract in English (or bilingual) with the supplier's company chop. A company that refuses a written contract or pushes for full prepayment is a red flag.

No, we are not responsible. The high salt and humidity of the marine environment do have an impact on the chassis surface. We recommend buyers in tropical islands or countries that use salt for winter snow removal to perform a thorough chassis anti-rust spray locally immediately after the vehicle arrives.