It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

Be sure to verify the draft Bill of Lading as soon as possible after the ship departs. Once the original is issued, changes will incur high amendment fees and may prevent the customer from picking up the goods.

Before shipping you should hold: the sales contract and commercial invoice, the export declaration (customs form showing the VIN), the vehicle registration certificate, and the bill of lading or rail waybill once cargo is loaded. Verify them like this. The VIN on the invoice, the export declaration, and the waybill must be identical, character for character. The registration certificate should show a clear ownership chain with the seller as the current owner; ask for a scan before payment. The export declaration proves the car legally left China and is essential for customs clearance at destination. If the exporter cannot provide the registration certificate or hesitates on the VIN check, pause the deal. Also confirm who handles the document courier: originals should arrive before or with the vessel, because many ports will not release a car without original bills of lading.