Basic Information

BrandVolkswagen
SeriesPolo
Year2017
First Registration2017/07
Mileage84,200km
Transfer Count1times
FuelGasoline
TransmissionAutomatic
Engine1.6L 110 L4
Color
Seats-

Q&A

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The bank returned my car payment due to compliance issues. Who bears the exchange rate loss and fees?

If the buyer's country is under international sanctions, or if the buyer fails to provide a legitimate source of funds leading to the bank returning the payment, all transfer fees and exchange rate losses incurred during this period are to be borne entirely by the buyer.

What should I do if I find obvious defects on the exterior that were not mentioned in the inspection report after receiving the car?

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

How long does it usually take from when I pay the full amount to when the vehicle is loaded at the port in China?

Under normal circumstances, it takes 15 to 25 working days. This includes: domestic transfer of ownership (3-5 days), applying for an export license (3-5 days), inland trucking to the port (2-5 days), customs inspection and waiting for loading schedule (5-10 days). Do not trust false promises from other channels claiming 'loading within a week.'